Draft, pending legal review. This policy has not yet been reviewed by legal counsel and may change before it is finalised.
Privacy Policy
1. Who we are
The Personal Agent Lab ("we", "us") sets up and runs personal AI agents for businesses. This policy explains how we handle personal data on our website and in our service.
2. Data we handle
- Contact and account details you give us, such as your name, email address and phone number.
- Content the agent works with on a customer's behalf, such as email, calendar, documents, messages and meetings that the customer chooses to connect.
- Technical data needed to run and secure the website and service, such as IP addresses and access logs.
For content the agent handles, our customer decides what is connected and why, and we process it on their behalf and according to their instructions.
3. How we use it
We use personal data to provide, support and secure the service, to communicate with customers and prospects, and to meet our legal obligations. We do not sell personal data, and we do not use customer content to train AI models.
4. Sharing and transfers
We share data only with service providers that help us run the service, under contracts that protect it, or when the law requires. Some providers process data outside Israel. Our current list of subprocessors and security practices is on our Trust Center.
5. Retention and security
We keep personal data only as long as needed for the purposes above or as required by law, and delete customer data after the service ends. Each customer's agent runs in its own isolated environment, and access is restricted and monitored.
6. Your rights
Depending on the law that applies to you, you may ask to access, correct or delete your personal data, or object to how we use it. If your data reached us through one of our customers, we will pass your request to them and act on their instructions.
7. Requesting deletion
Email [email protected] with the subject "Data deletion request" and tell us who you are and what you want deleted.
Email a deletion requestWe confirm receipt within 5 business days and complete verified requests within 30 days. Every request is recorded in our request log, with when it arrived, what was done and when it was completed.
8. Changes and contact
We will update this policy as our practices change and show the latest date above. Questions: [email protected].